How do I dispute a transaction?
First, if your card is lost, stolen, or compromised, you can report your card lost/stolen online or by calling (877) 937-4098. For your protection, your card will be deactivated & a new one will be issued. Please see your Deposit Account Agreement for more information.
If you believe there is an error or unauthorized charge on your account, or your statement or sales receipt is wrong, please call us at (877) 937-4098 or fill out a Dispute form & send it to:
Walmart MoneyCard
Attn: Disputes
P.O. Box 9
West Chester, OH 45071
Please note, you must wait for a pending transaction to post before you can file a dispute.
If you are writing us directly, please include the following:
- Your name & account number
- The last 4 digits of your card
- The amount & date of the transaction(s)
- Information about the merchant, including their name & address
- The reason you dispute the transaction
Documentation helps us investigate disputes. To help us speed up the investigation, please provide the applicable items below with your dispute form or letter:
- Receipts or invoices
- Information about delivery, shipping, confirmation email, & tracking number;
- Emails, letters sent to merchant or details on calls that you’ve had with the merchant about the transaction(s)
- Photos of the defective or damaged merch&ise
- Description of the item on the merchant's website with a link to the page
- Any evidence that the price you paid differs from the listed price
- Written requests to cancel or stop the transaction(s)
Related questions
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How do I activate the card I purchased at a store?
Cash back, up to $75 per year, is credited to card balance at end of reward year and is subject to successful activation and other eligibility requirements. Redeem rewards using our website or app. You will earn cash back of three percent (3%) on qualifying purchases made at Walmart.com and in the Walmart app using your card or your card number, two percent (2%) at Walmart fuel stations, and one percent (1%) on qualifying purchases at Walmart stores in the United States (less returns and credits) posted to your Card during each reward year. Grocery delivery and pickup purchases made on Walmart.com or the Walmart app earn 1%. For the purpose of cash back rewards, a "reward year" is twelve (12) monthly periods in which you have paid your monthly fee or had it waived. See Deposit Account Agreement for details.
Opt-in required. Account must have initial eligible direct deposits, must be in good standing and have an activated chip-enabled debit card to opt-in. Ongoing eligible direct deposits and other criteria apply to maintain eligibility for overdraft protection. Only debit card purchase transactions are eligible for overdraft protection and overdrafts are paid at our discretion. We reserve the right to not pay overdrafts. For example, we may not pay overdrafts if the account is not in good standing, or is not receiving ongoing eligible direct deposits, or has too many overdrafts. Overdraft fees may cause your account to be overdrawn by an amount that is greater than your overdraft coverage. A $15 fee may apply to each eligible purchase transaction that brings your account negative. Balance must be brought to at least $0 within 24 hours of authorization of the first transaction that overdraws your account to avoid a fee. Overdraft protection is only available on Demand Deposit Accounts that meet eligibility requirements. Log into and refer to your Account Agreement to check feature availability.
Monthly fee waived when you direct deposit $500+ in the previous monthly period. Otherwise, $5.94 a month.
Early direct deposit availability depends on payor type, timing, payment instructions, and bank fraud prevention measures. As such, early direct deposit availability may vary from pay period to pay period. The name and Social Security number on file with your employer or benefits provider must match your Walmart MoneyCard account to prevent fraud restrictions on the account.
Limits apply. Your funds typically become available on your account within 10 minutes for your use.
Carrier message & data rates may apply.
Monthly fees will continue on locked cards. Previously authorized transactions and deposits/transfers to your account will function with a locked card.
Interest paid annually on each enrollment anniversary based on the average daily balance across all savings of the prior 365 days, up to a maximum average daily balance of $1,000 across all savings, if the primary account is in good standing and has a positive balance. 2.00% Annual Percentage Yield may change at any time before or after account is opened. Annual Percentage Yield is accurate as of January 2026. Fees on your primary account may reduce earnings on your savings account. See Deposit Account Agreement for terms and conditions.