Visit Walmart.com
Search
Help
Log in
Activate your card
Activate your card
Visit Walmart.com
Search
Help
Log in
Activate your card
Activate your card
Open an account

Exciting changes are coming. If you’re seeing something unexpected, click here to find the right page.

Exciting changes are coming. If you’re seeing something unexpected, click here to find the right page.

Welcome to the
Walmart MoneyCard Help Center
How can we help?

Can’t find your answer? – Contact us

What to check before I dispute a transaction?

Please note you are unable to file a dispute for pending transactions, you must wait for transactions to post to file a dispute.

  • Pending transactions occur when a payment has been authorized but hasn't been completed.
  • A pending transaction will affect the amount of credit or funds you have available.
  • Canceling a pending transaction usually requires contacting the merchant who made the charge.
  • Once a pending transaction has posted, you may contact us to dispute it.

If you notice an unauthorized charge on your account, please consider the details of the transaction before you file a dispute.

  • Some merchants and online retailers appear under different names than where you made the purchase.
  • A quick internet search of the merchant's name, while also comparing the transaction time and amount, may reveal the transaction is accurate.
  • If you made the transaction but believe it posted differently than what you expected, contacting the merchant directly may quickly resolve the issue.
Medallia Survey

Was this answer helpful?

Yes
No

Related questions

Must be 18 or older to purchase a Walmart MoneyCard. Activation requires online access and identity verification (including SSN) to open an account. Mobile or email verification and mobile app are required to access all features.

Walmart MoneyCards are issued by Green Dot Bank, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Visa is a registered trademark of Visa International Service Association. And by Mastercard International Inc. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Green Dot Bank also operates under the following registered trade names: GO2bank, GoBank and Bonneville Bank. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Deposits under any of these trade names are deposits with Green Dot Bank and are aggregated for deposit insurance coverage. Green Dot is a registered trademark of Green Dot Corporation.

Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Google, Android and Google Play are trademarks of Google Inc., registered in the U.S. and other countries.

The "Spark" design ( * ), Walmart and Save money. Live better are marks and/or registered marks of Walmart, Inc.

©2025 Walmart Apollo, LLC. All rights reserved.